iOS APP

Kimberly-Clark

It takes a team to orchestrate the maintenance of a forty-story building. To help these teams deliver a perfect experience to their tenants, Kimberly-Clark developed a series of smart dispensers for restrooms.  A year after installation, however, KC’s customers still didn’t have the companion app they needed to take full advantage of the benefits of the IoT system. We were hired to design this mobile app. We kicked off the project with an interdisciplinary Design-Thinking workshop and rapidly turned the ideas into prototypes. Leveraging the prototypes to conduct research, we visited sites in 3 cities to observe end-users and collect usability feedback. The project culminated in a fully fleshed-out interactive prototype that KC was able to unveil at a key industry trade show. Project kickoff to the trade show was just three months.

HOW WE WORK WITH KIMBERLY-CLARK

  • 60% remote, 40% in-person

  • Using Zoom, Jira, Zeplin, and Sharepoint

  • weekly standing meetings, ad hoc design reviews, and in-person design collaboration

  • with their product managers, engineers, content strategists, and 3rd party developers

 

CONTRIBUTIONS

Design Thinking Workshop
Research
UX Design
UI Design

 

INDUSTRY

Building Management
IoT

Two people in design thinking workshop - Kimberly-Clark & Functionaire
Group brainstorming in a design thinking workshop - Kimberly-Clark & Functionaire
Brainstorm poster with ideas from design thinking workshop - Kimberly-Clark & Functionaire
 
Kimberly-Clark Customer Journey Map
Kimberly-Clark Onvation iOS App Design

  • “Functionaire helped us by casting a vision for a key solution of our Smart Restroom product. They put the customer at the center; brought some key insights to ensure the functionality and usability.”

    — Rafael F. Nascimento, Marketing & Innovation Global Manager, Kimberly-Clark

  • “Functionaire is a top notch UX Design firm. I had the pleasure of working with them on a IoT project from initial brainstorming to prototype delivery. They have the combination of both working well with their customers from a communication standpoint as well as executing technology with excellence. Highly recommend them for your next UX project.”

    – Eric Macam, Product Engineer, Kimberly-Clark

 
Two people in design thinking workshop - Kimberly-Clark & Functionaire
Group of people in design thinking workshop - Kimberly-Clark & Functionaire
Two people in design thinking workshop - Kimberly-Clark & Functionaire